Effective Date: 12/06/2025
M/s Town Home Realities
1. Introduction
Town Home Realty (“we”, “our”, or “us”) is committed to safeguarding the privacy of our users (“you” or “your”) and complying with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 along with relevant rules. This Privacy Policy outlines how we collect, use, disclose, store, and secure your personal data when you interact with our website, mobile application, or any of our services.
2. Information We Collect
In accordance with lawful and fair usage principles under Indian law, we may collect:
Personal Data: Name, phone number, email ID, residential or communication address, government-issued ID, etc.
Financial Data: Budget preferences, investment choices, payment/transaction data.
Technical Data: IP address, browser type, device ID, OS, access logs.
Location Data: Real-time location only if permission is granted.
Marketing and Communication Data: Preferences in receiving updates and offers.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Your consent, wherever required.
To fulfil a contractual obligation or deliver requested services.
To comply with applicable legal obligations.
For legitimate business interests, such as improving services, ensuring security, and preventing fraud.
4. How We Use Your Data
We use your data to:
Provide property recommendations and investment options
Respond to queries or service requests
Send transactional and promotional communications
Improve site performance and marketing effectiveness
Comply with lawful requests from regulators or law enforcement
5. Disclosure of Data
Your personal data may be shared with:
Government and law enforcement authorities as mandated by Indian law
Third-party processors, including payment gateways, hosting providers, CRM tools, etc.
Affiliates and strategic partners, under strict confidentiality and purpose limitation
We do not sell your personal data under any circumstances.
6. Cross-Border Data Transfers
Your data may be processed outside India only when required, and we will ensure compliance with provisions under Indian data protection law regarding such transfer, including contractual safeguards.
7. Cookies and Tracking
We use cookies, pixels, and similar technologies to analyze user behavior and enhance experience. You may control cookie settings via your browser.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined or as required by law (e.g., income tax or real estate records retention).
9. Your Rights Under Indian Law
Under the DPDP Act, 2023, you have the following rights:
Right to access and confirm your data
Right to correction or erasure of personal data
Right to withdraw consent at any time
Right to file a complaint with the Data Protection Board of India (if applicable)
To exercise your rights, email us at connect@townhomerealties.com
10. Data Security
We follow reasonable security practices as prescribed under Rule 8 of the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Measures include:
End-to-end encryption
Role-based access control
Firewalls and secure servers
Regular audits and data access logs
11. Third-Party Links
Our platforms may include links to third-party sites. We are not responsible for their content or privacy practices. Please review their policies before sharing your data.
12. Policy Updates
This policy may be updated periodically to reflect changes in laws or our practices. Revised policies will carry a new “Effective Date” and be posted on this page.
13. Contact Us
For questions, feedback, or data-related concerns, please contact:
📧 Email:connect@townhomerealties.com
📞 Phone: +919326842678
🏢 Address: Mumbai, Maharashtra.